Cancellation & Refund Policy

This policy applies to artist bookings and event tickets bought through Artino, operated by Aratuza Private Limited.

If the artist, organiser or Artino cancels

You get a full refund of everything you paid, including the platform fee and GST. The same applies if an event is postponed, moved or materially changed and you choose not to attend.

If you cancel

• More than 24 hours before the start: we refund 50% of the booking or ticket price. The platform fee and its GST are not refundable.
• 24 hours or less before the start: no refund.
• For tickets, you can cancel some or all tickets in an order. Tickets already checked in cannot be cancelled.

To cancel, open the booking in the app (My Bookings) and tap Cancel. The app shows the exact refund before you confirm.

How and when you are refunded

Refunds go to the original payment method. We start the refund as soon as the cancellation is confirmed; banks usually credit it within 5–7 working days.

If something went wrong

If a booking was not delivered as agreed (for example, the artist did not perform), raise a dispute in the app within 2 days after the booking or event ends. We will review it and may refund you in full or in part. After that, write to support@aratuza.com.

Contact

support@aratuza.com · +91 89557 84896
Grievance Officer: support@aratuza.com