Delete your Artino account

Artino is an app by Aratuza Private Limited.

You can delete your Artino account and the data that comes with it at any time. When you ask, your account is hidden straight away and you are signed out. It is deleted 30 days later, and until then you can keep it just by signing in again.

Ask in the app

Open the Profile tab and tap the menu (☰, top right).
Tap Legal & privacy.
Tap Request account deletion, then Send request.

Ask without the app

Email support@aratuza.com with the subject Delete my account, and include the phone number you sign in with. Write from your own email address so we can reply to you. Once we have checked the request is yours, we file it for you, and the same 30 days apply.

What happens next

If you still have something open, we tell you what to settle first: a paid booking or ticket that has not happened yet (cancel it first), a booking whose payment is still going through (wait a few minutes), an event of yours with paid tickets (cancel it, so every attendee is refunded), earnings we still owe you (we pay them out first), or a refund, cancellation or payment dispute still in progress.
Otherwise your account is hidden at once: nobody can find, book or message you, and you are signed out on every device. Booking requests nobody has paid for are withdrawn, and the other person is told.
Changed your mind? Sign in again within 30 days and choose Keep my account. Everything comes back as it was.
After the 30 days, we delete your account as described below.

What we delete

Your profile: name, photo, cover photo, bio, email, location and social links. Your phone number is removed from your account and your sign-in is deleted, so the number can sign up again as a new account.
Everything you posted: posts, reels, photos and videos, including the stored files.
Your follows and followers, likes, saved items, blocks, notifications and the devices you signed in on.
Your artist talents and organiser profile, which are removed from search and listings.

What we keep, and for how long

Bookings, tickets, payments, payouts, refunds, invoices and tax records, for as long as Indian law requires (generally up to 8 years), and anything needed for an open dispute or refund, including the bank details a payout was made to. We keep them only for those legal purposes.
Messages you sent and reviews you wrote stay visible to the other person, shown as "Deleted user".
A record of the terms and policies you accepted, and when, as evidence of consent.

Read more in our Privacy Policy. Questions: support@aratuza.com.