Privacy Policy

1. Who we are

Aratuza Private Limited ("Aratuza", "we") operates the Artino website and app. Under the Digital Personal Data Protection Act, 2023 ("DPDP Act"), Aratuza is the Data Fiduciary for the personal data described here.

2. What we collect

• Account: name, email, phone number, city and the roles you choose (art lover, artist, organiser).
• Profile and content: photos, videos, bios, prices, posts, reviews and event listings you publish.
• Bookings and tickets: what you book or buy, dates, venues, attendee names, check-ins, and messages sent in the app.
• Payments: payments are processed by our payment partners. We receive payment status and transaction references. We do not store your card or banking credentials.
• Artist and organiser verification: legal name, PAN, GSTIN (where applicable), and bank account or UPI details for payouts.
• Location: your city, and your device location if you allow it, to show artists and events near you.
• Device and usage: device type, app version, and how you use the app, to keep it working and secure.

3. Why we use it

To run your account; process bookings, tickets, payments, refunds and payouts; verify artists and organisers and prevent fraud; handle support and disputes; send booking notifications; meet tax and legal obligations; and improve Artino. We send marketing only with your consent.

4. Legal basis

We process your data with your consent, or where the DPDP Act allows without consent, such as to provide a service you asked for or to comply with law.

5. Who we share it with

• The other side of your booking: artists and organisers see the booking details they need; organisers see attendee names for check-in.
• Payment partners: to process payments and refunds.
• Service providers: cloud hosting, messaging, email and analytics providers acting on our instructions.
• Authorities: tax authorities and others where the law requires.
• A successor business in a merger or acquisition, under this Policy.

We do not sell your personal data. Your public profile, posts and reviews are visible to other users.

6. Storage and retention

Your data may be stored in India or abroad by our service providers, as the DPDP Act permits. We keep account data while your account is active. We keep transaction, payout and tax records for as long as Indian law requires (generally up to 8 years). Other data is deleted or anonymised when no longer needed.

7. Security

We use reasonable technical and organisational safeguards. If a personal data breach occurs, we will notify you and the Data Protection Board as the law requires.

8. Your rights

You can access, correct or erase your data, withdraw consent, and nominate someone to exercise your rights. You can delete your account in the app. Records we must keep by law are retained until the legal period ends. Write to support@aratuza.com to exercise these rights.

9. Children

Artino is for people aged 18 and above. We do not knowingly collect data from children.

10. Grievances

Grievance Officer: support@aratuza.com. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

11. Changes

We will post updates here and notify you in the app of material changes.